"The agency business just isn't working for me. I don't want to talk to account planners, and account managers and these other assorted suits. I need to talk to the 'creatives' directly, and explain to them what I am trying to achieve. But they won't come to meetings because they are 'creative.'

"And the fact is that they are not creative at all. They are doing the very worst thing you can do, which is to sit staring at a drawing board trying to come up with an idea out of nowhere. You need dialogue to create."