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Sheep don't need permission

Jon's right: upselling is annoying and overdone and kills customer loyalty.

But it's done because of customers like this.



There are some of us who know how the game is played and know we're being marketed to and reward the businesses who treat us like humans. But at the end of the day, this truth remains:

Half the people in the world are of below average intelligence.

Companies treat us like crap because half the time, they can get away with it. A good company though, tries to be more than that. And the great ones actually are.

Cross-posted at Exurbanleague

“Sheep don't need permission”