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Retail hell.

I have to admit, for all my love of things Apple, the success of their retail stores is getting in the way of customer service, especially in product support. I had an hour wait last Sunday for my Genius Bar appointment. The spot I reserved was for 4:30, and I was finally helped at 5:30, right before they closed.

Guess how much help I got.

And the people over at The Unofficial Apple Weblog seem to agree. Success may kill off one of the best portals Apple has.

This entry was posted by Kevin Creighton, on 8.10.2005. You can leave your response.

“Retail hell.”
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